| Category | Details |
|---|---|
| Event | National Consumer Day observed on December 24 annually. |
| Historical Significance | Marks the enactment of the Consumer Protection Act, 1986 (received Presidential assent on 24 December 1986). |
| 2025 Theme | "Efficient and Speedy Disposal through Digital Justice" - Focuses on technology-driven grievance redressal. |
| Key Rights (1986 Act) | Right to safety, information, choice, redressal, hearing, and consumer education. |
| Consumer Protection Act, 2019 | Replaced the 1986 Act, introduced faster dispute resolution, and strengthened safeguards for digital markets. |
| Three-Tier Dispute System | - District Commission (up to ₹50 lakh) - State Commission (₹50 lakh-₹2 crore) - National Commission (NCDRC) (above ₹2 crore). |
| CCPA (2020) | Central Consumer Protection Authority regulates unfair trade practices, misleading ads, and recalls unsafe goods. |
| e-Jagriti (2025) | Unified digital platform launched on 1 January 2025 for online complaints, virtual hearings, and real-time tracking. - 1.35 lakh+ cases filed - 1.31 lakh+ disposed - 2.81 lakh+ users registered. |
| NCH 2.0 (AI-enabled) | National Consumer Helpline supports 17 languages, handles 12 lakh+ complaints/year, facilitated ₹27.61 crore refunds (Apr-Oct 2025). |
| BIS & NTH | Bureau of Indian Standards (BIS) ensures product safety with 22,300+ standards, mostly aligned with global norms. |
| Legal Metrology Reforms (2025) | Updated labelling norms, price disclosures, and e-commerce origin filters for transparency. |
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