| Category | Details |
|---|---|
| Award Received | 'Best Bank in India' at the Bank of the Year Awards 2025 - Asia-Pacific by The Banker magazine (Financial Times publication). |
| Key Achievements | - Successful phygital banking model (hybrid physical-digital branches). - 184 new branches opened, enhancing rural/semi-urban access. - Smart OD facility for MSMEs. - Liquid fixed deposits offering flexibility. |
| Digital Innovations | - Video call banking & universal service desks. - Loans approved in <24 hrs using B2B sales data, GST returns, or current account activity. |
| Expansion & Inclusion | - Improved financial access in rural areas. - Support for small businesses via working capital solutions. - Digital verification for faster credit disbursal. |
| Global Impact | Enhances India's reputation in digital banking transformation and financial inclusion. Motivates other banks to innovate. |
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